Frequently Asked Questions

You can engage us by visiting our office, calling our team, emailing customercare@zettafacilities.ae, or filling out the inquiry form on our website. Our consultants will conduct a site assessment and provide a customized proposal for your facility management needs.

We accept bank transfers, credit/debit cards (Visa, MasterCard), and cheque payments. For long-term contracts, we offer flexible monthly and quarterly payment plans.

For standard deployment, we recommend engaging us 2-4 weeks before your desired start date to allow for proper mobilization, staff recruitment, and site preparation. For emergency services, we can deploy within 24-48 hours.

Yes, service agreements can be modified or cancelled subject to the terms in your contract. Modifications require written agreement from both parties. Cancellations are subject to our cancellation policy with applicable notice periods. Visit our Return Policy page for detailed information.

We offer comprehensive facility management services including: Security Services (security guards, CCTV operators, event security, executive protection, consulting, lifeguarding), Cleaning Services (housekeeping, commercial deep cleaning, office cleaning, residential cleaning, kitchen steward, public area attendant), and Maintenance Services (mechanical & technical, electrical, plumbing, painting, HVAC, pest control).

Absolutely. We create tailored service plans based on your specific property requirements, budget, and operational needs. Our team conducts a thorough site assessment and provides a fully customized proposal.

We offer both. Whether you need a one-time deep cleaning, event security, emergency maintenance, or ongoing integrated facility management, we can accommodate your needs with flexible service arrangements.

Yes, we provide round-the-clock services for security operations and emergency maintenance. Our support team is available 24/7 to handle urgent requests and critical situations at your property.

Yes, we offer portfolio management services where a single contract can cover multiple properties. This provides economies of scale, consistent service quality, and simplified administration with a single point of contact.

Yes, we offer volume discounts for clients with multiple properties. The discount structure depends on the total scope, number of sites, and contract duration. Contact our team for a customized corporate quotation.

Absolutely. We specialize in integrated facility management for large commercial properties, residential communities, hospitality establishments, retail centers, and industrial facilities. Our scalable operations allow us to deploy and manage large teams across multiple sites.

Yes, Zetta operates in full compliance with SIRA (Security Industry Regulatory Agency) regulations. All our security personnel are licensed, trained, and vetted according to SIRA requirements.

Yes, all our personnel undergo thorough background checks, skills assessment, and comprehensive training before deployment. We invest in ongoing training to keep our teams updated with the latest industry standards and safety protocols.

Your satisfaction is our priority. If you are not happy with any aspect of our service, notify your account manager within 48 hours. We will re-perform the service at no additional cost and take corrective measures to prevent recurrence.

Our office hours are Sunday to Thursday, 8:00 AM to 6:00 PM. However, our security operations and emergency maintenance support are available 24/7, 365 days a year.

Yes, all active contract clients have access to our 24/7 support line for emergencies, urgent maintenance requests, and security incidents. Each client is also assigned a dedicated account manager for day-to-day communication.

For emergencies during active contracts, call our 24/7 emergency hotline. You can also reach your assigned account manager directly. For general inquiries, email customercare@zettafacilities.ae or visit our Dubai office.

Our main office is located in Dubai, United Arab Emirates. We serve clients across all seven emirates of the UAE. Contact us for our exact office address and directions.