Pricing Policy

Zetta Facility Management Pricing Policy

Complete transparency in all our pricing.

Pricing Transparency Commitment

All prices provided in our quotations are inclusive of applicable taxes and service charges unless otherwise specified. We are committed to transparent pricing with no hidden fees or surprise charges.

Currency and Pricing Structure

Primary Currency

• All prices are quoted in AED (United Arab Emirates Dirham)
• USD and EUR pricing available upon request for international clients
• Exchange rates updated daily for multi-currency contracts
• Currency conversion charges may apply

Price Inclusions

• 5% UAE VAT included in all prices
• Service charges included
• Processing fees included
• No hidden administrative costs

Service Categories and Pricing

Security Services

• Security guard deployment, CCTV operations, event security
• Pricing based on number of personnel, hours, and site requirements
• Custom quotation provided after site assessment
• SIRA compliance costs included

Cleaning & Housekeeping Services

• Housekeeping, commercial deep cleaning, office and residential cleaning
• Pricing based on property size, frequency, and service scope
• Cleaning materials and equipment included unless otherwise agreed
• One-time and recurring service options available

Maintenance Services

• Mechanical, electrical, plumbing, HVAC, painting, and pest control
• Pricing based on service type, property size, and contract duration
• Emergency maintenance priced separately
• Parts and materials billed as agreed in contract

Integrated Facility Management

• Bundled packages combining security, cleaning, and maintenance
• Volume discounts available for multi-service contracts
• Custom packages tailored to client requirements
• Dedicated account manager included

Additional Charges & Fees

Charges Not Included in Base Prices:

Service Related

• Emergency call-out fees (outside regular service hours)
• Specialized equipment rental
• Additional manpower beyond contracted scope
• Overtime and public holiday surcharges
• Hazardous material handling

Operational Expenses

• Specialized cleaning materials for specific surfaces
• Replacement parts for maintenance work
• Third-party specialist subcontractor fees
• Permit and licensing fees (if required)
• Transportation for remote site locations

Price Validity & Terms

Validity Periods

• Quotations valid for 30 days from date of issue
• Annual contracts subject to yearly review
• Project-based pricing valid until contract signing
• Special offers have specific validity dates
• Multi-property contracts require separate quotations

Price Changes

• Prices may be reviewed annually based on market conditions
• Changes in regulatory requirements may affect pricing
• Government tax changes will be passed on
• Confirmed contracts protected from price increases during the term
• 30-day written notice for any price adjustments

Payment Terms & Methods

Accepted Payment Methods

• Visa and MasterCard credit/debit cards
• Bank transfers (AED accounts)
• Cheque payments
• Corporate payment terms available

Payment Schedule

• Monthly invoicing for ongoing contracts
• Quarterly payment options for annual agreements
• Payment due within 30 days of invoice unless otherwise agreed
• Advance payment discounts available for long-term contracts

Important Pricing Disclaimers

• All prices are subject to site assessment and scope confirmation
• Prices may vary based on property type, location, and access conditions
• Multi-property discounts available for portfolio clients
• All prices include applicable UAE VAT (5%)
• Corporate rates and volume discounts available upon request

Questions About Pricing?

Our team is here to provide detailed quotations and clarify any pricing queries.

Zetta Global Trip & Facility Management LLC
Dubai, United Arab Emirates
Email: info@zettafacilities.ae

Pricing Policy Updates

This pricing policy may be updated from time to time to reflect changes in our services, market conditions, or regulatory requirements. Updated policies will be posted on our website and communicated to customers as appropriate. For the most current pricing, please contact our team.